ANGRY TELKOM CUSTOMER

Good day

I am not happy with their service at all. I was on contract and not to say everything was running smoothly, but i was getting my minutes and data which was okay. Then the contract came to an end and that is where it's all started. My sim was R70 monthly and I was given 100 minutes any network, 500 Telkom to Telkom calls n 500 MB data and streaming. Then all of a sudden contract sim changed to R99 monthly without notification. And my any network minutes only last 2 days max. I did take the matter up with the Gateway branch and was assisted by a lady at counter 4 who had no interest whatsoever in my problem that I had brought to her attention. All she kept on saying was call 10123 and they will tell you everything. She was not helpful at all, and I walked out fuming.

What kind of business is this? Where do they get the audacity to upgrade my sim without my consent and I don't get value for money. I am requesting for someone senior to call me and feedback me immediately or else I will cancel whatever sim data minutes I have with them and make sure that people in my circle don't sign up for anything Telkom has to offer, because customer service to them is nothing.

I them brought my phone which is on and off but it's a new claim from Admin plus. Its freezing. And the guy at Tech didn't even bother to look at it and said I must go to Cornubia. I need some sort of resolution.