Angry Telkom Customer

I needed wireless internet and decided to give Telkom a call. The lady on the phone said that she needed to first look to see if LTE is available in my area. After looking she said that LTE is available in my area and that we can proceed and open a Telkom Mobile Internet account for me. The service was good and in a few days I received my device. I first could not connect and phoned Telkom who told me the sim had to first be activated. After it was activated I tried to connect again and could not connect. I then called Telkom who said it is settings that I need to change on the router. I changed the settings as advised but still could not connect. My wife went to Cape Town and I asked her to take the device to a Telkom store and see if there is a problem with the device r with the sim. The salesman helped her and it connected. When she got back home the device was again disconnected. I called Telkom again and the person who helped asked for my address and checked if LTE is available in my area and found but there is no LTE available in my area. He then proceeded to ask what I want to do and if I want to cancel the contract. I said please cancel as I can't pay every month for something that does not work in my area. He then made the arrangements to cancel the account and to arrange for the device to be connected. After a week the device was not collected. I phoned to ask for the device to be collected and they escalated it to be collected the following week. It was still not collected and I went online to cancel the account. They called me back and said the account can only be cancelled once the device is collected. After a week it was still not collected and I called Telkom again to arrange for collection. They escalated it again and said it will be collected the next day, it was not collected. They called me and said they need to be certain that there is no LTE in my area, after checking and seeing there is no LTE in my area the arranged for the account to be closed again. I was told somebody will call me. Till today nobody has called me back again. I have received SMS's to tell me they acknowledge that I want to cancel the contract and will be in touch soon. Nobody calls back. I have three debit orders gone off my banking account for something that does not work and Telkom is raking in the money while I sit with a device that does not work. I cant sit on a phone with Telkom for 30 minutes at a time and they lie to me. If this problem is not resolved within the next two weeks I will sue Telkom for *****ing money from me.

Kind regards