TN
Tshepang N

1 reviews | Active since Mar 2018

14 Mar 2018, 14:37

Angry Telkom customer

I took a Free me 1gig contract with Telkom in Feb 2018 and the device was delivered on the 7th Feb 18. The device was faulty and it did nt work properly so i cancelled my contract within my 7 day cool off period because they wanted to repair the device instead of sending another iPhone. I had to deal with the *********** after sales agents who could not assist until i requested to speak to their manager. Nkosinathi Mhlongo their Manage assured me that i will not get further charged by them since i cancelled the contract within my 7 day cool off period. The phone was taken by the courier company and returned to Telkom before the 14th of Feb 18. On the 9th March i received an invoice from Telkom stating that i need to pay them R272.38 by the 03 Apr 2018. Mind you these charges are for March. The phone was taken before the 14th of Feb but i'm getting charged by Telkom for March.

0
Replies (3)
Telkom
Telkom's reply04 Apr 2018, 09:12
Official

Hello ***

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply15 May 2018, 13:42
Official

Good day

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that the number *** has been cancelled, refund was already arranged last month.

Please do not hesitate to contact us should you require any further assistance.

Have a great day further.

Regards
Launa
Telkom Social Media Team

Best regards,

TN
Tshepang N's update15 May 2018, 15:39
Reviewer Update
It has been canceled but i received an invoice got it today. Please check with all departments before responding.