ANGRY Telkom Client!
I am super unimpressed with Telkom!
I have been double billed two months in a row - i've tried to contact them on their mobile support number which doesn't exist! I have put a message on their FB and they asked me to send them details with my ID number and still ZERO response!
I cannot afford to be double billed & now the debit order has put my account in arrears and now I have to pay a penalty fee!
I am still within my 3 month period and due to the services rendered I am able to cancel due to the consumer protection act!
TELKOM FEEL FREE TO ANSWER!!!!
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Telkom's replyOfficial
05 Sept 2018, 08:38Good day angelica-aurel
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply05 Sept 2018, 08:38
Official
Good day angelica-aurel
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,