Angry Pregnant Woman - TELKOM/FIBRE PACKAGE

I don't even know where to begin - I app**** for Fibre package through Telkom 2 weeks ago - what a NIGHTMARE which is still continuing. Firstly when following up on my order they could not pick up any of my details - I loaded my details with a consultant exactly 4 times. Then they loaded my product incorrectly I opted for the 20/2mbps UNCAPPED they loaded it as Soft cap?? That's my first complaint, I eventually thought we making progress as VUMATEL came to install the CPE unit and Telkom also couriered the router yesterday. I called them to activate it and they said I must get a VT number first. Called VUMATEL they said they don't have a VT number I must use my serial number on the box as it is not a trench line, called TELKOM back - holding on for 24 minutes , they said its not activated yet, she will escalate it. I cant believe how stressful this process can be, not to mention its my last day at work I GO ON MATERNITY LEAVE TOMORROW and I wanted this sorted out before then. This is truly causing me unnecessary stress for me and my baby. It is ridiculous that nobody can get anything right, each consultant tells you a different lie. Nobody gives you feedback or proper advise on the installation. I want this to be sorted out TODAY!!! Why cant they send a technician to do all this, activate, and install to make sure it is working - it would cause so much less admin and stress to everyone. PHONE ME TODAY!! PLEASE