LB
Lian B

1 reviews | Active since Oct 2013

27 Jul 2018, 11:01

ANGRY NEW TELKOM CLIENT

I am very dissatisfied and disappointed in Telkom :( Me & my wife started thinking about getting Internet. We started asking around for prices in the local area and the best deal was from Telkom. R605pm x24 months contract. Installation & wifi router included. WOW! what a deal. There were beter deals that they were showing on TV but the area i live in can only support 4mbs. They were very quick and responsive when i completed my online registration. An operator called me back to let me know about the order i placed and that it is also part of the contract because it is being recorded. Oddly enough the call came from USA, i am located in South Africa. Very Strange...(I have Truecaller enabled on my phone). Next they send me a message saying that i need to pay R700 Deposit for my line (fault) to be installed. Fine, i guess there is always a deposit for what knows reasons. We pay the next day and a week after that i received an sms message saying that a technician will come out to install my line on the 25/07/2018 form 08:00-16:00. Yay, some progress, i guess. I knew i was not going to be home at that day so i rescheduled the appointment to 27/07/2018 from 08:00-10:00. I actually took time off from work to wait for them, but to my dismay there was a no show. I called Telkom from work and they wanted first to see if i had payd the deposit of R700. WHAT THE F*%$. I F*%$#@g lost it. What the hell is going on!!!! The operator told me that everything is in order. WHAT, everything IS NOT IN ORDER, i rep****. I mentioned to him that i have to call evertime, and everytime they put me through to someone else. And after everything i MUST still call them back to find what is going on. I work for a local newspaper, we are bringing out a app that publishes live local news on the go. I think am going to make an ad about how ******* Telkom and their support is. They only reel people in for their money and as soon as they get an deposit they don't realy care then.

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Replies (1)
Telkom
Telkom's reply29 Jul 2018, 08:08
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team