1 reviews | Active since Oct 2013
ANGRY NEW TELKOM CLIENT
I am very dissatisfied and disappointed in Telkom :( Me & my wife started thinking about getting Internet. We started asking around for prices in the local area and the best deal was from Telkom. R605pm x24 months contract. Installation & wifi router included. WOW! what a deal. There were beter deals that they were showing on TV but the area i live in can only support 4mbs. They were very quick and responsive when i completed my online registration. An operator called me back to let me know about the order i placed and that it is also part of the contract because it is being recorded. Oddly enough the call came from USA, i am located in South Africa. Very Strange...(I have Truecaller enabled on my phone). Next they send me a message saying that i need to pay R700 Deposit for my line (fault) to be installed. Fine, i guess there is always a deposit for what knows reasons. We pay the next day and a week after that i received an sms message saying that a technician will come out to install my line on the 25/07/2018 form 08:00-16:00. Yay, some progress, i guess. I knew i was not going to be home at that day so i rescheduled the appointment to 27/07/2018 from 08:00-10:00. I actually took time off from work to wait for them, but to my dismay there was a no show. I called Telkom from work and they wanted first to see if i had payd the deposit of R700. WHAT THE F*%$. I F*%$#@g lost it. What the hell is going on!!!! The operator told me that everything is in order. WHAT, everything IS NOT IN ORDER, i rep****. I mentioned to him that i have to call evertime, and everytime they put me through to someone else. And after everything i MUST still call them back to find what is going on. I work for a local newspaper, we are bringing out a app that publishes live local news on the go. I think am going to make an ad about how ******* Telkom and their support is. They only reel people in for their money and as soon as they get an deposit they don't realy care then.
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
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Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
