ANGRY! FRUSTRATED! UNIMPRESSED! PATHETIC SERVICE!

We have an account/paakage with Telkom which includes wifi services. Since the 14/03/16 we have not had wifi services in our house. When we reported the matter, Telkom gaveus a ref number, and advised that there is a fault in the cable and it will be fixed by the 1/4/16. THIS WAS NOT DONE! Then on the 3/4/16 we called again to escalate the matter and Telkom again just gave us a ref number and sent an sms advising that they will investigate. We then got an sms that the fault was corrected. AGAIN THIS WAS NOT DONE!! We again called Telkom to report it and explained that someone needs to come to our house to see what is the problem, all they did was give us another refernce number by sms. Since then we have not heard from them. They do not call us to explain. They have not sent out any technician to our house to investigate. WE STILL DONT HAVE WIFI!! We have to use our own mobile data which is expensive!! They charged us for the month but have not provided us with the service that they are supposed to. <br> <br> We are angry, frustrated and unimpressed by this type of pathetic service received. We are long customers of Telkom but they dont care AT ALL.<br> <br> Please intervene and assist us!