Angry, Dissapointed in BAD SERVICE

Dear Telkom, Let me first inform you that i am a very angry and disappointed customer in Telkom. <br> <br> On the 10 April 2015 i went into the Telkom Long Beach Mall Store and dealt with Alistair to CANCEL my telkom line and internet as we can no longer afford it have this luxury!!!!! I was informed that this has been done and that it would take a month to cancel as you have to give a month's notice..... by mid May our telephone line and internet was still running... I went back to the store to the consultant.. Alistair, who advised and confirmed that the instruction had not been done because of a staff member who he had emailed, had left Telkom. He then CANCELLED the line immediately and back dated the account as i had been in a month and a half ago to cancel and Telkom didn't do anything about it. When i received my bill of R1767.10, i went to the store to enquire as my understanding was that it would be back dated. The consultant again reassured me to wait until the 10 June and everything will be in order and the correct amount i need to pay with reflect on the final invoice. Now my line has been put back on and listed as suspended due to non payment???? Please contact immediately.