ANGRY CUSTOMER WITH 0.1MB INTERNET SPEED LINE!!!

Good Day, I have had issue with my internet line since don't know when. every time I had call in for the issue to be fixed. I have been doing this for WEEKS if not MONTHS now. I'm getting sick of doing the same thing over and over and being told the same thing over and over. Below is a list of reference for the same issue on my internet line. I can not be Paying for a 10mb speed line and get 0.1mb this is really poor service from Telkom.

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Consumer’s rights to demand quality service 54. (1) When a supplier undertakes to perform any services for or on behalf of a consumer, the consumer has a right to— (a) the timely performance and completion of those services, and timely notice of any unavoidable delay in the performance of the services; (b) the performance of the services in a manner and quality that persons are generally entitled to expect; (c) the use, delivery or installation of goods that are free of defects and of a quality that persons are generally entitled to expect, if any such goods are required for performance of the services; and (d) the return of any property or control over any property of the consumer in at least as good a condition as it was when the consumer made it available to the supplier for the purpose of performing such services, having regard to the circumstances of the supply, and any specific criteria or conditions agreed between the supplier and the consumer before or during the performance of the services. (2) If a supplier fails to perform a service to the standards contemplated in subsection (1), the consumer may require the supplier to either— (a) remedy any defect in the quality of the services performed or goods supp****; or (b) refund to the consumer a reasonable portion of the price paid for the services performed and goods supp****, having regard to the extent of the failure.