Angry customer

I’ve been trying to cancel my SIM contract, but every time I call, I’m told that the system is down. On top of that, it takes an average of 10 minutes just to get through, only to be transferred and hear the same response again.

They also refuse to call me back, instead asking me to call again later to check if the system is working—which means using even more airtime, just to be told it’s still down. This process is frustrating and feels like a waste of time and money