Angry customer

Today at Mitchell's plain promenade mall telkom store. I stood in a long line waited for hours when i finally arrived at the counter the guy said it's fine I can give my license but need a proof of my address I said I only receive my accounts via email and last year when I took out a contract at telkom a guy helped me at the very same store said it's fine I can provide it aslong as my details shown. Now tell me for standing hours in that line last year someone helped me with my proof of address that I show on my phone because I get it via email and today it's a different story at the very same store. Your service is rediculious. It's pathetic if I have to I will take this further than just hello Peter why let me stand hours in a line and then when I get at the counter they tell me I can't provide them with a proof of address account that's shown on my phone and the account is from telkom that's but last year they helped me with it and today it's a different story. It's pathetic. The person that helped me today at the store I know his name starts with a T.