Angry Customer

Hi all,

I want to try to explain my extreme disappointment and anger towards Telkom. Being a first time customer of Telkom I was shocked at the service they provide their customers. I did my application online and delivery is the only thing that went smoothly since then. Firstly, it took two and a half weeks for the sim card to be activated in order to use the phone, then the listed the incorrect debit date and I ended up paying a penalty for their error but this was not the worst of it. On the 8th Sept I called in to update my banking details at that time the agent did not mention that it would take 30 days to update (which still baffles me as to why it takes so long to update) upon taking out a mobile wifi device the agent informed me that they still had my old banking details and it was never updated. I then called in again on the 23rd Sept and spent time on the call with a agent by the name of Jessica Radibe. She said she would be logging the case, ensure that I would not be paying any penalties and she would have her manager listen to my previous calls. Then on the 15th I got a call to say my account is in arrears because they have been debiting a bank account that is closed (HOW IS THIS MY FAULT) and I am furious!!! I called again into the customer services department where I spent 30min on a call only for the agent to drop the call. I then call back and this agent ensures me that his manager will call me back within 5 hours on that evening. It is now 3 days later and still NO CALL back from the Manager. I have been a customer less than a year and my experience has been rocky from the get go to say the least. I have been a customer of another network for the past 8 years and never experienced such issues!!!!! I would like to know how to take this matter further?

For a Company that has been in business for so many years you would think that they would have their act together!