Angry client- incompetence service

Please tell me why you block our account if proof of payment was sent to you and your agents even confirmed that the account was updated. the service you provide to your clients is pathetic and the incompetence is astonishing, to say the least. I will post a complaint every hour if this is not sorted out. Not once did you even call and advise if there is a problem. How do you run a business if you can't even communicate with your client? You can reach us on ***