Angry client

I paid Telkom on Monday R1677 my service was suspended I phoned them multiple times to reactivate my service. Just to find out my service was canceled for what so ever reason. I phoned Telkom to cancel a subscription on my service and the illiterate person I spoke to went and canceled my service instead of the subscription. How illiterate can a person be? I was told my service will be reactived, last night when I phoned the person I spoke to told me I was misinformed that my service can't be reactived. Is this how Telkom operate? Lie to clients just to get them off their line and when they call again the same person won't be reached. I must say I use to inform people to take wifi with Telkom but from now on I will never refer anyone to Telkom rather go for Evotel or Citi Tech, Telkom is a complete waist of time when it comes to client services they have the most stupid staff who doesn't know what their talking about. I once phoned for a network outage the lady told me my Sim card is damaged then I told her to go and see if her heads not damaged. I then dropped the call and phoned again then the other consultant told me there is a outage in my area and they busy working on it. Come on Telkom get qualified staff to assist your clients or you will lose them because of unqualified staff representing you. *** Is my number if you want to get hold of me. *** my additional email address.