Angry client

My account has been blocked for over 10 days Telkom has already received it's debit order however they still have yet to give me access. The matter has been escalated so many times that I keep being promised to it's going to be resolved but nothing to date, am I supposed to reverse debit order and pay from my card apparently this will reinstate the accountquickly.im slowly starting to believe that the service provided is absolutely nonsensical and based on your treatment I should stop paying cause why should I pay and not benefit