MD
Matsela D
1 reviews | Active since May 2014
03 Sept 2018, 15:56
Angry client
I don't know what to say other than disappointed. On the 1th of August I called in to query the billing only to find that telkom owes me a refund. To this day no refund has been made Charlene Mncube sent me an email on the 14th to request for bank statement I responded with the required documents the next day only to find Charlene closed my call without following up with me nor leaving detailed info to say why the call was called.
Im so disappointed with the service that telkom is giving me and im wondering what is happening to all the referred clients I referred to telkom thru the product and service I have received before this incident.
This just shows that I should stop telling people to move to telkom from other networks.
Angry clients
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Replies (3)
Telkom's replyOfficial
04 Sept 2018, 10:46Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.
We do apologize for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply04 Sept 2018, 10:46
Official
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible.
We do apologize for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
MD
Matsela D's updateReviewer Update
04 Sept 2018, 10:56I’ll believe the fulfilment when I do receive the feedback from Telkom
MD
Matsela D's update04 Sept 2018, 10:56
Reviewer Update
I’ll believe the fulfilment when I do receive the feedback from Telkom
MD
Matsela D's updateReviewer Update
06 Sept 2018, 12:11I knew that Telkom will never follow their promise especially because they have to pay me back my money to this day no response or feedback with regards to my refund and then they now send an invoice with an an believable amount due meaning that they want the refund to be back into their pockets.
Guys telkom is not what it seems to portraying the two faced they never pay what is due to you mara they want you to pay for their services.
I want to return to my old service provider
Still angry ?
MD
Matsela D's update06 Sept 2018, 12:11
Reviewer Update
I knew that Telkom will never follow their promise especially because they have to pay me back my money to this day no response or feedback with regards to my refund and then they now send an invoice with an an believable amount due meaning that they want the refund to be back into their pockets.
Guys telkom is not what it seems to portraying the two faced they never pay what is due to you mara they want you to pay for their services.
I want to return to my old service provider
Still angry ?