ANGRY CLIENT

Item: Telkom
Rating: 1
Author: minette B

i have ordered a phone online on the 20 St of march . firstly i app**** for a online promotion and then the lady told me the promotion ended on the 5th of march

so i took a top up contract with Telkom

every thing was confirmed the took the debit-order on the 27th of march ant till now i do not know when am i going to get my phone no one came back to me when i speak to a agent online they say i must call the sales team

when i call the sales team they tell me its out of their control i need to wait for the couriers to call me

SO PLEASE TELL ME HOW LONG MUST I STILL WAIT FOR MY PHONE

Helpful (0)

Replies (2)

Telkom's replyOfficial

22 Apr 2018, 10:17

Good day minettebrood,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom's reply22 Apr 2018, 10:17

Official

Good day minettebrood,

Thank you for making contact with us.

Telkom Social Media

Best regards,

Telkom's replyOfficial

23 May 2018, 10:29

Hi Minette,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your contract was activated on *** FreeMe 1GB Deal with Samsung Galaxy J7 Pro 32GB Black.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply23 May 2018, 10:29

Official

Hi Minette,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that your contract was activated on *** FreeMe 1GB Deal with Samsung Galaxy J7 Pro 32GB Black.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

ANGRY CLIENT

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