Angry beyond

Good morning. I am more than disappointed. On Friday 12 may 2023 I went into the telkom store at Cavendish square cape Town. I was assisted by Sine. We did a port from vodacom prepaid to telkom. +***. Up until today the number has not ported and my ***ear old father who has had 2 strokes who lives alone has now been without a cell phone since Friday. I have to drive thrice a day to check if he is ok which is 30 minutes from where I live. Logan van wyk at that branch tried is assisting us. I sat at the branch 16 may for 4 hours and still no joy. I have all the references from the escalation for the port OLD REFERENCE *** New reference *** Contract account holder LESTER DAVIDS *** If this is not sorted by close of business today. I will cancel the entire transaction and drop off the new phone at the telkom store.