1 reviews | Active since Jan 2017

04 Jun 2017, 08:45

Angry as hell at telkom

<p><span style="color: #555555; background-color: #ffffff;">I have been with telkom for over 7 months, and each month it is something new with them. I have been talking to so many different call centre agents and everyone has a different story, to some things can't be done from their side.. To others they can try. But they are never able to solve the problem. I have a contract that is supposed to cost R699, I now pay R2216,00. To be clear, I use 2.5Gig data in a month, The cost is R500. How? As I get 1Gig free. I reversed a debit and put a stop debit on them as I said I wanted to make manual payments. According to them they can't remove me from the debit order system. I have been working as a financial manager for nearly a year, it just so happens that I know you can do it within 2 days before the debit is scheduled to go off.</span></p> <p><span style="color: #555555; background-color: #ffffff;">They are *****ing from the community and I am at the verge of dropping their device and sim card at the nearest Telkom store and open another bank account. This is how sick I am of theyr poor service. I will never suggest to an enemy of mine to use their service, that is how bad it is. </span></p> <p><span style="color: #555555; background-color: #ffffff;"> </span></p> <p><span style="color: #555555; background-color: #ffffff;">I have been nothing but unhappy with them. Their finance department should be fired, and their call centre agents trained. I can't talk to management according to them. They run Telkom like a bunch of 2 year olds will.</span></p>

0
Replies (2)
Telkom
Telkom's reply05 Jun 2017, 09:39
Official

Hello juanell-nella-qii-jv-rensburg

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply09 Jun 2017, 02:46
Official
Hi Please note that you have the spend limit of R500 and the spend limit is not guaranteed not to be exceeded. Last month you used the amount of R710 for data, voice and sms's at out of bundle rates. Please contact the call centre at 081180 to set your spend limit to 0.00. Regards Sikelelwa Telkom Social Media Team

Best regards,