Angry and Upset with the level of customer service

I app**** for a phone contract at Telkom mobile Sandton city on Saturday 28th November and I completed and submitted all the required documents. I was informed on Sunday that the application is still in progress. On Monday I was then informed that the head office apparently closed the case without doing anything. I was told to come on Tuesday it will be sorted. To date nothing is sorted out. I called them numerous times but the staff either cut the call or placed the phone one side and no one came back to me despite leaving so many messages and even going to the store. I even sent the head office a message and they did not even bother to attend to my query. There is no sense of customer services and business ethics what so ever. <br> <br> The bitter truth is I can put my head on the block and say that if I have to go to their competitors I will definitely walk out of the store with the phone. <br> What's really disturbing is that it's almost a week and there is no positive feedback. I was always the one that had to either call or go to the store. It's like I'm begging Telkom to take my business, really? <br> <br> Peter, please advise me as to who I can approach regarding the above. <br> <br> Thank You