Angry and frustrated Client

Good day I am so disappointed with Telkom and I am highly angry , a lady called ****ra Osman called and and offered me an upgrade on my contract I told her that I only want an IPhone and I am not interested in any other package ,I then explained to her that because I am under debt review my contract is due and I am going to need an upgrade of an iPhone .She told me that it’s not a problem I can upgrade my SIM card when I get to the store I can tell them that I need a phone without benefits I went to the istore and Telkom store today and they told me that’s highly impossible I have already upgraded my contract therefore they won’t be able to assist me I did explain to the ****ra that I don’t want a sim because I want a iPhone I trusted her since I thought she can’t lie to a client and she believes in putting customers needs first I want Telkom to cancel that contract and give me my upgrade because I was ****** an opportunity to even upgrade I was **** to yet on a recorded line I am so a angry and I want someone to sort this thing out I don’t want to even go further to my lawyers because this is incorrect advice and I want managers and upper management to have a look into this I was ****** and I want my rights .

Telkom please fix this