Angry and frustrated client!
Telkom SA service is the pits. It cannot take 5 to 24 hours for Wi-Fi service to be returned. It cannot take 7 business days to reallocate funds from collections to the client's account and if that is the case then why do you lock the client's account prior to the 7 business days elapsing. Your turn around time is unacceptable and this is not the way to treat your clients unless you are trying to intimidate us. A whole day without WIFI when the installment was deducted 5 days ago is unacceptable. This is the reason you will fail; you don't care about your clients.
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Replies (1)'s updateReviewer Update
04 Mar 2024, 07:54So, I still don't have my WI-FI working since my Friday 1 March 2024 communication with Telkom. The story has now changed to 5 to 24 working hours for Wi-Fi service to be returned to the client and 14 working days to reallocate funds. One of Telkom's employees has confirmed to me that Telkom uses ************ tactics to frustrate their clients. Why charge me a default fee and also deny me of the service when it's clear and evident that the money has been debited 24 February 2024 which has also been confirmed by Telkom's employees. Who regulates Telkom? I need a resolve urgently.
's update04 Mar 2024, 07:54
Reviewer Update
So, I still don't have my WI-FI working since my Friday 1 March 2024 communication with Telkom. The story has now changed to 5 to 24 working hours for Wi-Fi service to be returned to the client and 14 working days to reallocate funds. One of Telkom's employees has confirmed to me that Telkom uses ************ tactics to frustrate their clients. Why charge me a default fee and also deny me of the service when it's clear and evident that the money has been debited 24 February 2024 which has also been confirmed by Telkom's employees. Who regulates Telkom? I need a resolve urgently.