Angry and frustrated client

So, I still don't have my data working 7 working days after my account has been debited and Telkom tells me different stories every time I call them. It's very unfair for a client to be denied the service when the money has been debited and Telkom does not seem to care because they work on an ************ and bullying tactics. How can they tell a client they have to wait 10 working days for internet service to be returned but I have paid, how is that right? Someone please investigate Telkom.