Angry and disgusted

I am completely disgusted . We pay for internet through telkom . I complained last month that my data disappeared on my wifi and they told me to email. Which i did and no response from telkom. I switched off my router modem off completely last month and this morning i switched it back on again only to see that again my data is low again. How is that possible the router was switched off and new month and they say ive used it all. Please explain. Or get someone who actually can help or fix the problem. I called again this morning to cancel everything as i am paying for something that i can even use . How is it possible that everything was swigched off at the wall not even pligged in and its been used. I would like telkom to please answer or is it now new telkom thing that people pay for something that they cant use . And never get a response or help with this issue. Also when i want to cancel i still get told i will be charged for it . But km paying now for something i cant even use. Fix it give my gigs back or are you going to tell me another story as everytime i call i get different stories . This is disgusting service or should i say not service for something im paying for. I work hard and you are *****ing my money. Disgusted angry