SP
Stevens P

1 reviews | Active since Aug 2013

03 Feb 2015, 09:04

Angry About Telkom

I have been having issues with Telkom Mobile since day 1, first it was the phone contract I had with them, and now it's a laptop contract. I took out this contract around Feb 2014 but I only received my Laptop around March after a battle with the manager. After receiving the laptop it work for a week and started giving me problems and when I requested a new one they told they couldn't as it was more than 7 days.<br> Well I then took the laptop in for repairs myself. This year I receive a Transunion alert that Telkom Mobile has listed me for R8000. I tried contacting these people and no one can give me a straight answer as to how it came about, I was told it was for a cellphone contract but I provided proof that I had closed down that contract more than a year ago. I have been going back and forth for over two months now because no one at Telkom can give me a straight answe as to what that R8000 is for.<br> Now I can't do anything because of this listing, I have heard it with Telkom Mobile and won't take out any contract or use any of their products again, I will spread the word to everyone that I know about their poor service

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Replies (1)
Telkom
Telkom's reply03 Feb 2015, 17:43
Official
Hello pookagiso@,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM85561.

We apologise for any inconvenience caused.

Regards,
Moenieb Johaadien.
Telkom Social Media Team.

Best regards,