angry

reference number: AI ********** I am appalled by the bad service that Telkom has been providing I have been waiting for stock for the Sony Xperia ZA1 ultra for over a month now. I've been between Mall of the South, The Glen and Clearwater mall countless times. At The Glen, I was helped by Charlton ********** who said that they have stock of the phone but not the cover and he cannot release the phone without the cover because it is a bundle. Why do they get stock of the phone without the cover of it is a bundle anyway? Charlton assured us that he will have the device and cover within a week. After returning to the store a week later, he told us that he still did not have the cover. He didn't once pick up the phone to inform us on the status of the matter. He said that he will phone me today (31/10/2017) and he did not. At Mall of the South, I was "helped" by Thandi Nhlapo ********** and she did also not give me any feedback. Why is it that I must always be running after Telkom? After my first hello Peter review, Lerato contacted me telling me that should I have any queries, to let her know. I was unable to get a hold of her with the phone number she left. Why would you advertise the phone in the catalogue if there is stock problems? Telkom is advertising products that they are unable to deliver and that is called false advertising. I am fed up with the service from Telkom. I've been a customer for over 4 years and I have three contracts with Telkom. I cannot think of a single reason not to leave and go to another network. Sheena Augustus