TB
Timothy B
1 reviews | Active since Aug 2013
11 Dec 2017, 18:15
Android TV box
Once again.... Awaiting feedback after a whole week of waiting. I ordered a package as stated online with a Android TV Box for R1049. I am running on 2 weeks without even a word on my TV box. Tried calling the wonderful call center on 10213 and after holding for 2 hours and 9 minutes I decided that it is just not worth it. Can some one....if anyone actually works at Telkom and know what they are doing please notify me as on what is going on and when I can expect my Android TV box.........Which I am actually PAYING for.
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Replies (2)
Telkom's replyOfficial
25 Dec 2017, 10:52Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply25 Dec 2017, 10:52
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
TB
Timothy B's updateReviewer Update
28 Dec 2017, 09:28See this is where you are wrong. So stop being lazy and revert back to the recording. I have logged 9 calls excluding this HP post. I clearly asked the person on the phone about 30 times regarding the LIT box. He said that I will get it. So now I do not care if you have to phone the pope of Rome to sort this out. Currently based on the agreement I made via my telephone call you guys are breaking co tract and not supplying me with the equipment I signed up for. Please rectify this. I will bot accept NO for an answer I clearly asked your call agent numerous times if I qualify and if I will receive it with my router. His answer was yes and hence the reason I chose this package.
TB
Timothy B's update28 Dec 2017, 09:28
Reviewer Update
See this is where you are wrong. So stop being lazy and revert back to the recording. I have logged 9 calls excluding this HP post. I clearly asked the person on the phone about 30 times regarding the LIT box. He said that I will get it. So now I do not care if you have to phone the pope of Rome to sort this out. Currently based on the agreement I made via my telephone call you guys are breaking co tract and not supplying me with the equipment I signed up for. Please rectify this. I will bot accept NO for an answer I clearly asked your call agent numerous times if I qualify and if I will receive it with my router. His answer was yes and hence the reason I chose this package.