******* and worst service

Worst service ever. I called in to change my banking details as the account they were collecting from was closed, but was advised that they won’t change any banking details because my new bank account is not older than three months. I then asked if the would not debit from the previous bank because the account is closed, was advised to go pay at Woolworths which I did, but they have been collecting still from the bank that is not active even though I’m making payments at Woolworths an have been charged R202 for each debit order for two months now. I paid the account and asked for the account to be cancelled, which I was told it was cancelled but now I just received a statement that I owe another R202 for a failed debit order again as they still collected from a inactive account. We are being taken for a ride and the call centre agents cannot even assist.