*********** AND UNPROFESSIONAL

To whom it may concern,

I had taken out a data bundle deal with telkom in Feb 2024 and ever since I had the sim card it had always given me network issues from the day I walked out of the telkom store up until now. I have called this company numerous times reiterating on the same issue and they keep opening cases and thereafter they notify me that the investigaters will get back to me within their SLA of 72 hours. NOONE ever gets back to me. They keep closing the cases claiming that they have tried contacting me but they haven't. Secondly, I had called telkom yesterday and a lady promised me that her manager (Lucky) will call me today at 13h30. Now is 17h30 and he manager has not yet contacted me. This company is very *********** and they don't treat their customers fairly. They so fast to debit the premiums from your account but very slow to assist their customers. I wish I could give this company zero stars!