And then they wonder why they are losing customers...

<p>I've been with Telkom mobile for almost a year, but can't handle their lack of responsibility any longer. The main reason I move over to them is because of their good packages and knowing that their mobile network is supported by MTN. Unfortunately this might sound good on paper but in practice it doesn't realise at all. I live in Johannesburg and on a regular basis my calls are dropped in centralised area like Sandton and Illovo. This causes enormous frustration as I am in the medical field and need to be able to have a network with good reception I can depend on (especially in metropolitan areas) at all times. But their true incompetence came to light when I requested a cancellation quote. Firstly they were not able to assist me via their moblie support number (10210), and I had to go into a Telkom mobile store. When I eventually had the time to go there, I was informed that I actually wasted my precious time and that the only people that could do that was the billing department on the mobile support number. To top it all they can not be reached directly, so I had to put in a request in to get them to phone me back. It is now 6 days later and still I haven't had ANY feedback from them! Ons phoning them yet again, I was informed there is a turnaround time of 7 working days that I had to wait for. And all of this for just a CANCELLATION QUOTE!! Here I have to step in for Vodacom. When I phoned them to get the same from them, it was send to my inbox within 5 minutes, no problem. Seriously Telkom, you will lose more and more customers this way. You might have good deals, but with a poor network and pathetic service like this, you will lose the game completely.</p>