***** and theft

I had the worst experience with Telkom from the beginning, when getting a contract, they could not get the billing dates right or anything correct for that matter. Now with the recent experience even got worse. They where months when I was over billed and no communication came from Telkom explaining the reason, then on the 7th of October 2024, I requested a cancellation and I was told it is done, I will be still be billed on 15 of October 2024 which is the last payment after cancellation. Today the 15th of November 2024 I got billed again, I called billing got transferred to cancellation and the lady that was assisting me saying, there is no record of me calling and cancelling on the 7th of October 2024 and there is also no record of the person I spoke too. I then asked her to cancel and be given my money back as I believe what was done by Telkom is ***** and theft, she sent me back to billing where I spoke to Jarold Makhanya who really thought I was funny, while giving his none making sense stories which he referred to them as Telkom explanations. That the case will be logged after 72 hours and I must phone them back to be assisted, and then again says if you even get your money back. I still say I want my money back and can Jarold Makhanya please explain to me what was so funny and if I maybe said a joke while explaining or trying to get assistance of getting my money back from Telkom