1 reviews | Active since Oct 2011
And the Telkom Horror continue!!!
<p>Monique Rossouw Order Number ********** 63 (Telkom)</p> <p> </p> <p>So I reverted to Facebook to lodge my complaints regarding Telkom since Ihaam and her team did not give me much joy on Hello Peter. However, as I thought, the social media team handling the complaints on that page is not a lot more efficient.</p> <p>) And now, after 3 apologies from Telkom Facebook page and a promise to reolve the issue (on top of the 3 apologies and emtpy promises from Hello Peter and Ihaan) and ensuring me that my case has been escelated I just received another SMS just now, confirming my relocation/installation date for the 24th of February. I have been writing how many emails, compaints and posts on this page trying to move the date. I AM ONLY MOVING THE 28TH OF FEBRUARY!!!! I rep**** to the same SMS this morning where you need to select YES or NO if the date is wrong. I selected NO and I selected NO again just now!!! How *********** can one be????? Think twice before you purchase any services from Telkom. Believe me, you will waste all your time and energy to sort out issues due to their bad administration and pathetic service levels!!!!!!!!! </p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Dont bother Yazied. Your Facebook colleagues managed to sort out the problem. If you make the effort to scroll through the complaints you will see that I actually wrote a compliment to them. Can unfortunately not say the same about your team.
Dont bother Yazied. Your Facebook colleagues managed to sort out the problem. If you make the effort to scroll through the complaints you will see that I actually wrote a compliment to them. Can unfortunately not say the same about your team.