And the horrible service continues...
So after my complaint on 26 July, Telkom was very quick to respond and apologise. I was phoned at an inconvenient time and asked the guy from Telkom to PLEASE phone again and gave him a time. He promised to phone but to avail. I got an email to explain how to switch off my FMIP which was not what the complaint was about...so clearly Telkom did not read my complaint or someone is being thick. After explaining the situation again I was told that my issue will be sent to the repairs team. I was given a contact email address \Should you have any further queries
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Telkom's replyOfficial
05 Aug 2015, 13:39Hello rcloete13,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM127754
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM127754
Regards
Luleka
Telkom Social Media Team
Telkom's reply05 Aug 2015, 13:39
Official
Hello rcloete13,
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM127754
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM127754
Regards
Luleka
Telkom Social Media Team