... And Telkom does it again!!!!!!

This is not my first bad experience with Telkom and I am fed up - Had a prepaid ph that they disconnected twice already. They do not notify you when to recharge and just makes the decision to cut you off. They send a voice note to the ph and hopes that it gets to the correct person. With a 4 year old that loves the ph you don't get these calls as he always answers the ph. Not acceptable from Telkom!!! Why do they offer a service which they discontinue at the drop of a hat because it suits them? Then don't offer the service if your homework is not done and you can decide at any time to stop it!!