and still no response

So i go into Telecom on Saturday to get an upgrade on my cellphone, wonderful service from the staff, but I felt so sorry for the abuse these people were taking from customers as there is no stock. I mean really it is not their fault but bad management. Then I ask for my Xbox360 and guess what...NO FLIPPEN STOCK oh they had one but the deal i want, as advertised is to add it to my landline for R200 a month but the XBOX they have in the store is linked to some data thing and I can have it for R600.00 a month. NOW how silly i have ADSL I have cell phones with them why would I want to buy data to get the XBOX???? So they have put me a wait list and the manager will contact us OH PLEASE she was meant to contact me a month ago and the little response on the bottom of this comment we will contact you and here is your reference number does not work., three weeks ago someone was going to call me. I'm so disappointed as I have been a loyal customer for years. Maybe I should take the buyout option from opposition.