*********** and *****ster staff

I'm so disappointed and appalled by the staff of Telkom in festival mall Kempton Park where my husband was doing a swim swap for a contract data sim he took for me. Zanele Mthembu who was assisting us ended deactivating my husbands data sim as it's a 2 sim deal and refused to rectify the mistake and ordered my husband to pay another R100 for a new sim swap. After asking for the manager and explaining what happened she said it's my husbands fault that the error happened and also ordered him to pay double of two sim swaps and she left. We asked for the manager to address us properly and asked ffor her name and she refused. When asking Zanele who the mangers name was she said it's Nosibusiso and we asked for the surname she said she doesn't know it. Giving us an attitude when i tried to talk to her she said she will not entertain me as i do not have a contract with them. I have never seen such rude agents with little to no Customer service as well now we have to pay double for Sim swaps caused by their incompetence. Best believe this will be the last month we are paying Telkom for their service. I think its high time i change data service providers. We can't be bul**** by staff when we require assistance and who don't want to be accountable.