And so we wait.... again..... and again...

On the 16th of November 2017 I logged an adsl fixed line move to the new address I was to move into from 1 December 2017. I promptly received an sms with Customer Ref# ********** 02 and a date for 2017/11/24 when the technician would attend.

No one arrived.

I contacted the help desk again a day or two after and another line move was scheduled with the same reference for 2017/12/06.

Once again, no calls no technician no nothing.

On 2017/12/12 I visited the technical department and I spoke to the manager who promptly queried my telephone number and assisted in supplying another appointment for 2017/12/14.

Again, no technician or any correspondence.

Apparently, their call logging system does not allow for deviation and I am assured that their hands are tied by head office.

When you have ************* staff members who do as they wish, don't get stricter automated systems, get new ****** staff members and fire the delinquents.

As I understand this new "system" has already cost Telkom dearly and I understand why.

I am at the point where I am seriously investigating other avenues for wifi at home, as obviously existing adsl subscribers are not a priority.

Fibre? There is no fibre infrastructure for our area and this is not a low income suburb, but once again its actually not as much a priority as it should be.

Fortunately, this time around, I did not consent to an automatic debit order end of each month, so bad news for Telkom when I cancel my subscription, it will be immediately, not over a period of four months as happened to me last year.

And billing me for a full month? Pray do tell, what service will that detailed billing entail as there was no service?

Who do I escalate this to, as your call center keeps me hanging on, wasting more of MY money to enquire after YOUR ****ty scheduling and planning?

Its been a month now. And Im fed up with waiting.