And so we do this all over again...

<p>This is the second time I am having to file a complaint on Hellopeter for the exact same issue. On December 17th, 2016, I had logged a complaint with regards to my poor ADSL syncronization speeds. I was supposed to be syncing at 10mbit but was only receiving between 6.5mbit and 7mbit. It was never constant. You had responded to my complaint and had sent over a technical team quite quickly, I'll give you that much, and the problem had seemed to be resolved. I was thoroughly happy with the speeds I was receiving. Rewind to a week ago where all of this starts again. My line is back down to 6mbit and my speeds are disgustingly slow. There is no excuse for this. Do you realise how much headache you cause when problems like this are allowed to occur and continue, or do you enjoy doing it? As I have said in the last complaint, this has been happening in my area for years and you can only provide temporary fixes. Is it due to the fact that I am situated in the South of Johannesburg? As it seems your company really provides the s****s of their attention to this area and the satisfaction of their customers. Your staff has used the line "It's just your exchange" an infinite amount of times, and I could honestly not care less if it is a problem with the exchange. That is your problem to deal with, and as a customer who pays you far more than you deserve for a service that is worth less than it costs (that you seem incapable of providing), I expect this problem to have been dealt with yesterday already. </p>