******* and ****s!!!! Never order online, EVER!!!!

I completed an online order as part of the valentine's day deal for the iPhone 14 @R549 pm x36 months.

Same day call back and deal was processed. I followed up a week later, only to find that another profile was created using my ID number and was pending Debicheck Mandate. This immediately scared me for various reasons. I was advised that the in-store consultants must assist me to remove the profile.

What frustrated me is that the in-store consultants at Zevenwacht Mall, according to them, they couldn't see any orders using my ID but picked up the *****ulent profile. They attempted to delete the profile, only to find out 2 days later that nothing was done.

Numerous calls later to attempt to resolve this issue lead me to take time out from work to attend to the matter.

I then headed to another Telkom store in Adderley street, CPT.

While in store we attempted to resolve issue, whereby the in-store consultant managed to change to details on the profile to my correct details.

I then continued to cancel the online order and did not accept the DebiCheck Mandate. The telephone consultant assured me that the order was canceled.

Having been in-store, I app**** for the iPhone 13 deal for R399 pm. Same day I was contacted by consultant stating that application was approved - 2 days later I went to collect.

A day later I logged into my banking app to verify all my debit orders, only to discover that a debit order for the R549 was approved after I declined it.

How are companies authorising debit orders on their own. Why was this order not canceled. Now I have to fight again wait for Lord knows how long before this is rectified while double debit orders go off from my account.