*********** and rude telkom staff

Horrible experience from the entire telkom group. I have or rather had this month to month contract with telkom whereby I received 40gb of data for during the day and 40 night suffer, lately the data doesn't last despite the fact that I use a few hours after knock off since during the day I use wifi and their billing keeps going up without prior notice so I went to their Rosebank branch to downgrade to a lower one seeing that 40gb was becoming too expensive for me and it looks like I'm using it with someone, I was referred to Mzwakhe sibiya to help me downgrade and all hell broke loose, he told me I needed to send a three month bank statement, payslip and ID, I was like why am I supposed to send all this for a downgrade as if I'm a new customer, and on top of that he was very slow as if he didn't know what he was doing and my lunch hour was almost finished so I asked him to just stop and let it go, but instead of stopping the downgrade he went on to cancel my entire contract without my consent and when I didn't get my data on the day I'm supposed to I went back to ask what was happening and he rudely and unremorsefully told me he canceled my contract because he thought that's what I wanted, now I have been sent from pillar to post trying to get someone to rectify the mess caused by one of their own, their call center is a nightmare, the staff there is so rude it's sickening and they just don't have customers service at all, they don't have a customer service department, noone there seems to know what they are doing and they want me to apply for a new contract which I'm not prepared to do, there is no way that in the entire telkom network no one can override their system and do the right thing, not forgetting to mention that the prompts when you call are not user friendly and are very irritating to listen to. Disappointed and disgusted customer DD Majola