********* and ******* of customers

Writing on behalf of my dad (92 years old and frail). Telkom landline was discontinued Aug 2023 and in Oct 2023, some technicians came and removed the actual copper cable from the wall. The last account he paid was in July 2023. He was now handed over for accounts in arrears up to Dec of R4975. (!) The Telkom person claims that the accounts will continue, as long as he doesn't officially request the service to bve terminated. He cannot lodge such a request, before the total outstanding amount has been paid. (!) IMO he may be liable for the service until the cable was removed, but not after that. This is basically ********* and *******!!!