Analogue service dead / Degraded speed on ADSL

On Monday 16 March my Analogue line just stopped working. Line is \dead". At the same time my ADSL line speed went down to 1Mb from my 10Mb line. I logged call with reference 652CTK200315. Technician on Telkom Chat told me on Friday that it is a \""distance issue\"". HOW IS THIS POSSIBLE ? Did the switch / exchange just move to new premises ? I certainly did not move. Response from your Twitter account is not helpful at all. I asked for a simple port reset and I am still waiting for that to happen. I had similar problem few months back. Issue apparently was on DSLAM. Com on guys"