An upgrade to fibre that i did not ask for

I am extremely disappointed with the service I’ve received from Telkom regarding a recent fibre upgrade at my home. When the upgrade was sold to me, I was clearly assured that it would not affect my current package. However, ever since the upgrade was done, I have been left without Wi-Fi and my landline is no longer working. This issue has now persisted for over two days, and there is no communication from Telkom whatsoever. I lodged a complaint with Telkom, but no one has followed up, no technician has come to fix the issue, and I haven’t even received an apology for the inconvenience caused. The lack of accountability and urgency is unacceptable. I rely on my internet and landline for both personal and business matters, and this disruption is costing me dearly. I trusted Telkom’s word when I was told my package wouldn’t be affected, but instead I feel misled and abandoned. I am now forced to escalate this complaint publicly through HelloPeter because my private efforts to resolve this have been ignored. I expect an urgent resolution, proper communication, and compensation for the days I have been without service. Telkom, please take responsibility and restore my services immediately.