An upgrade that was never ever processed!

On the 4th April I did an online upgrade and completed the necessary information. Received a SMS confirming upgrade pre-approval. Got a call from a consultant that tried doing upgrade but her system was hanging and she called back a second time for a few seconds, call got cut due to loadshedding and got a third lenghty phonecall to finally do upgrade. Consultant informed me at the end of the call of the 7 day turn around time and that I need to sign for package in person and no other person can obtain it. This was for a 2 for 1 deal with Telkom.

On the 20th of April I called to follow up on my order. After a very lengthy wait finally spoke to a consultant by the name of Christine who informed me no order has been placed and when asking to speak to a manager she informed me that she is only assisting the department due to KZN floods but she will request a manager call me to explain to me what has happened as I requested copies of the phone calls recieved which to date have not received any of it. She also told me to rather go to a store or wait for the call that will confirm device availability at stores.

Today I went to a store and have been advised no further stock will be received of these devices as a newer device has been lauched.

So after placing a order, 3 weeks later I am calling the same department that told me they will get someone to call me that also advised me of them no longer taking orders for these devices yet it remains on the website.

I now find myself sitting with covers for the devices I ordered that were never ever placed and want to know why I was not told on the 4th of these devices that will never come