AN UPGRADE GONE **********LY WRONG! PATHETIC SERVICE

The new contract was meant to commence on 1 Aug; new device received around 26th July.....I logged a fault on 1 Aug as the new sim is not working, called back on 7th to have the case escalated at which I was informed of a 72 working hrs turn around time....on 21st Aug I called again as the phone is not working and queried my bill - to which I was told that Telkom bills for the month the new device is received, not when the contract commences so I now have to pay for the new device for July and at the end of Aug my bill for a new contract that is not yet active, and it is ALREADY the 24th of AUG! I also requested a manager call me back yesterday as my case was resolved, but not actually attended to; only to get another sms earlier resolving the new case - also not attended to and NO CALL from a TL or Manager . I have been a Telkom client for more than 2 yrs and I am definitely not happy with this latest situation, I will not recommend them to anyone and will definitely not be coming back for more of this ****py service.....no accountability, no help, no customer satisfaction!!!