An Unhappy Customer with Telkom Service at Mall @ Reds

Good Day, I am a very unhappy customer, that has had a bad service experience with a Huawei B315 router that I have bought 10 months ago. After 8 months of purchase the router started giving me problems, of which I took in to Telkom for repairs. I have been back and forth every time to find out when I'll be getting my router back, after I was first told it will take 3 weeks to fix. 3 weeks turning into 21 working days, which turned into 2 months of not receiving anything and not much feedback!! Eventually I received an sms my router will return to store in 4 days after 2 months, and that same day I got a call from Telkom Mall @ Reds saying my router has arrived I need to go and collect it. When I got to the store, and opened the box it wasn't even my router. Question was asked, how do I know it's not mine, can I prove it!! I told them to look at my invoices and compare my router reference number with the router that was mine. They did the comparison, just to find out it was not my router. What bad Service this was!!! I am very disappointed in them. I was told they can't do anything for me I will have to wait till I get my router back!! Just imagine my frustration!! They told me they will follow up and find out when I can get my router back and they will send an email to me. Following Morning I received an email from Telkom saying that, they can't do anything that day, because their store has been ******, of which I haven't read or seen any news report that only that specific store has been ******!!! I am utterly frustred at the very moment with Telkom Mall @ Reds, because I'm paying for a contract of which I'm not using or benefiting off! If this is he service I'm getting, I wouldn't advice people to purchase from Telkom.