An unfortunate series of events that only benefit Telkom

There exists a culture of making mistakes of which the Netto effect is without exception to Telkom's benefit.

Tried migrating my contract to a lower package. Can't be done! Afterwards a representative of Telkom called us to enquire whether we'd like to take advantage of a deal comprising exactly of what we requested. I signed up but my old contract fee still gets debited even though the description on my account has changed.

Migrated my wife's contract from freeme 5gb to freeme 20gb lite @ R499. Am instead being billed for the R605 option.

I am in KZN. Telkom call centre won't assist, they say I must visit the store at which it was done(in Pretoria).

I explained that it is 700km away.

Sorry, sir. That is how it works.

I visited a store at gateway mall to try and get it sorted out. They said someone from accounts will call me. Never happened.