An open case

Good day, I am very dissapointed in the service that I have recieved from Telkom, for a company that is customer driven is the service pathetic. I have a case open since June this year, everytime I phone the customer service I recieve different excuses. I had refused to pay my account but yet I was forced to pay due to my account been suspended. I am still waiting for numerous managers and Supervisors to phone me, as well as technicians. I recently recieved a copy of the code of conduct and it seems that nobody knows the rules. I am now tired of phoning and fighting and recieving excuses.