1 reviews | Active since Feb 2014

24 Jan 2017, 10:12

An ONGOING PROBLEM

<p>I would just like to complain that <strong>Telkom</strong> keeps on having an issue with the line at my house so each and every time I logg this issue it takes a month to resolve.</p> <p>We get messages and updates on the fault but no technician has been appointed to fix my problem in over 3 weeks. I havent got an Idea how this prosses works please have a look at my profile and ask yourself would you be happy with the Sh*t service you guys are providing.</p> <p>My landline number is ********** 881 on this you will be able o see how many faults has been logged in the last year and this is my latest reference number I have been sent by you guys 947372 and 412CRK120117.All of these issues gets escalated but not attended to. My number is ********** 987</p>

0
Replies (3)
Telkom
Telkom's reply24 Jan 2017, 12:54
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.0

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

's update24 Jan 2017, 14:40
Reviewer Update

Thanks for the respons

I hope to be hearing from you guys soon with a solution because for the 5th time around I have been promised this wont happen again.

Kind Regards

Telkom
Telkom's reply26 Jan 2017, 09:11
Official

Hi,

a technician has been assigned to the fault and we have escalated to his supervisor to ensure that he attends today or arranges and appointment with you as to when he would be able to do so.

Regards
Garreth
Telkom Social Media Team

Best regards,