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Paballo M

1 reviews | Active since Sept 2018

10 Sept 2018, 14:51

An irate customer.

I went to Telkom Jabulani Mall on the 24 Aug to get a phone on contract, when I got there I was told that my profile was opened as a business profile not an individual profile.

So the system blocked me and I had to wait for 72 hours before I get any assistance.

Please note that I have 2 devices with Telkom, first it was a phone taken in 2015, secondly a wifi router and they only picked up the error now.

I have been sent from pillar to post, went there 3 consecutive weekends, called their call center which is not user friendly.

I even called the Store Manager (Nkululeko) and the attitude was not so great.

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Replies (5)
Telkom
Telkom's reply12 Sept 2018, 11:10
Official

Hi

Thank you for making contact with us.

Please post a private reply and provide us with your ID number together with the product/service ordered, related to your query.

We apologise for any inconvenience caused.

Your reference number is AI***.


Regards,

Hazel

Telkom Social Media Team

Best regards,

PM
Paballo M's update12 Sept 2018, 11:27
Reviewer Update
ID: *** Product/Service ordered: Huawei P Smart, color black.
PM
Paballo M's update12 Sept 2018, 15:17
Reviewer Update
Telkom -Can I have the latest update on this reference number AI***
PM
Paballo M's update14 Sept 2018, 11:54
Reviewer Update
It has been a week now and I don't know if my issue was resolved, maybe I should just go to one of the service providers, clearly Telkom does not want to render their services to me.
PM
Paballo M's update01 Oct 2018, 09:08
Reviewer Update
I got a phone at Telkom on contract, As per the promotion, one has to get 30gb for 3 months, which is 10 gb a month, it was not allocated on the 21 Sep 2018 the day I got my phone. I logged a call ********** 9, when I call for an update, the consultants advise that my query is still pending, today is the 1st of October, my 10GB is still not allocated. The promotion was a bogus...maybe it's their way of attracting customers and not giving them value for their money. I HAVE BEEN RECEIVING BAD SERVICE AT TELKOM...... Firstly it was the bad service at Telkom Jabulani Mall reference number (AI ********** .) now this!!!! Telkom does not care for their customers!!!!